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DURAND VILLAGE TENANT ASSOCIATION
Not-for-profit & Unincorporated
dvtassociation@gmail.com
Protocol for Requesting any Service Needs
Respectfully…Please
do not contact the on-site office or maintenance personnel with verbal
requests. Use the service request information below ensuring the proper documenting & scheduling of your service request. Thank you
If you have a computer:
Best Option: email - service@ClikFIXresident.com
Or
online form: ClikFIXresident.com
If you do not have
a computer:
Just call 1-855-254-5349
1-855-ClikFIX
Tips for Placing Requests:
To ensure prompt processing of any service request please be sure to include the following information in your email:
Location:
Contact Details: Phone # and name of resident requiring service
Service Required: Please describe the problem you are experiencing in as much detail as possible
Permission
to Enter: Indicate if the property management team can enter your
suite to complete the service requested or if you need 24 hours’ notice
to enter the suite.
PLEASE NOTE:
In
accordance with laws governing residential tenancies across Canada,
Property Management will enter your suite if delaying the repair may
cause excessive physical damage to the property
or puts the health and safety of you or your neighbours at risk. They
will make every effort to contact you prior to entering your suite.
PLEASE NOTE EMERGENCIES ARE
FIRE,
FLOOD OR ELECTRICAL
EMERGENCY MAINTENANCE SERVICE
AFTER OFFICE HOURS PHONE LINE
call 1-855-254-5349
1-855-ClikFIX
Your cooperation and particpation will improve response and resolution time.
Thank you
Your DVTA ...Taking Action to Take Care of
Our Community
